Ans: As we dispatch the product you will get the tracking id on your Whatsapp number- 7710872805

Ans:- Typically we process orders on the same day, during high demand please allow up to 1-2 days for processing. If an item goes out of stock, processing time might be slightly longer, but you will be made aware of any delays. 

Ans:- Shipping time depends on the shipping method selected at the time of checkout, as well as the location.It usually takes 5-6 business days after ordering. During periods of high demand, please allow up to 7-8 business days for processing.

Ans:- In this case you can contact us or send us email help@thecoverstudio.com

Ans:- If your order was marked returned to the sender, it is most likely due to an address issue. Please send us an email with your order number and confirm your shipping address.If we receive your order back without prior contact first, we will reach out via email, and allow 14 days for a response. If we do not receive a response after those 14 days, a refund will be issued for the products purchased, but shipping costs will not be refunded.

Ans:- We do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. If you still intend to return the product, then you have to bear the shipping charges. If you’ve had an incorrect product delivered to you (product doesn’t match the item in the order confirmation), or if the product you receive has a genuine quality/manufacturing defect then we will be happy to exchange your product for a replacement. If you’ve received a defective product, send us pictures of the damaged item within the span of 48 hours of order delivery and upon the same product or an alternative product of your choice failing to be in stock, we will be happy to, following a quality check, offer you a refund which will be processed in 7 working days (after the product reaches us). The refund shall be made through online mode. Orders once placed, cannot be cancelled.

Ans:- If the product doesn’t fit on your table,chair,sofa you can simply request for return by sending one picture of your table,chair,sofa  with a cover on it as a proof on our whatsapp number -   And we will immediately initiate the return!